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"We keep up - guaranteed!" Take advantage of the low price guarantee! If you find an item cheaper on a website within the EU, we will match the competitor's price and add an item from our range of accessories.
Seen this item cheaper elsewhere? Write us an email at [email protected] and you will get the same price, plus a free accessory and benefit from Masori Lifetime Support! Warranty conditions.
The delivery time of each item is indicated on the product page near the price. For the sake of the environment, we send all items in an order together in one delivery. If items in an order have different delivery times, please use the longest delivery time as a guide. If individual items in your order are needed very urgently, write to our customer service team at [email protected] so that we can split your order.
You can find all shipping conditions here.
We ship worldwide. There is no place in the world to which we cannot deliver. Shipping is either by DHL or UPS for international shipments.
You can find all shipping conditions here.
Shipping in Germany and the EU is free of charge from âŹ50 value of goods, below that there is a âŹ4.99 shipping fee.
In the rest of Europe:
For a gross order value of 0.00-499.99âŹ: flat rate 49.99⏠(incl. VAT)
From a gross order value of 500,00âŹ: flat rate 79,99⏠(incl. VAT)
Throughout the world:
For a gross order value of âŹ0.00-299.99: flat rate of âŹ79.99 (incl. VAT)
From a gross order value of 300,00âŹ: flat rate 129,99⏠(incl. VAT)
All shipping conditions can be found here.
We ship from Germany. There are no additional taxes or customs duties in any EU country.
In countries that are not part of the EU, customs duties are levied by your local customs authority when the order arrives in your country. You can find out how high these duties are in advance using this simple online calculator: https://www.easyship.com/duties-and-taxes-calculator/germany
You can find all shipping conditions here.
If you find one or more items purchased from us on a website of the European Union or in a store in the European Union at a lower price than from us, we will match the competitor's price. We guarantee to offer you the same price and refund the difference to the competitor's price. Click here for the detailed guarantee conditions.
We ship via DHL, UPS and for large shipments via a forwarding agent.
You can find all shipping conditions here.
Please request prior confirmation from Customer Service to confirm the correct return address. Please note the return period of 14 days. The return can then be sent back to the address below. Please enclose a copy of the invoice or order confirmation with the parcel so that we can allocate it quickly. Please ensure that the goods are in a saleable condition, in their original packaging and undamaged. Return address: Droplion c/o Masori Puricellistrasse 1 54298 Welschbillig Germany
Immediately after shipping, you will receive a shipping confirmation by e-mail with a tracking number of the shipping service provider, as well as a link for direct online tracking. You can also create an account in which your orders are automatically synchronized. In this account you can also see the respective tracking number for your orders.
Your purchases at Masori are covered by the 3-year Masori warranty, i.e. we extend the manufacturer's warranty (usually 12 months) to a full 36 months at our expense - at no additional cost or effort for you. Click here for the detailed warranty conditions.
