Cancellation policy

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Cancellation policy

Right of withdrawal

(1) The consumer shall be entitled to a right of withdrawal in accordance with § 355 for contracts concluded outside business premises and for distance contracts.
(2) Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts:
1.Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
2. contracts with entrepreneurs according to §14 BGB:
2.1 Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
2.2 A partnership with legal capacity is a partnership endowed with the capacity to acquire rights and incur liabilities.
The withdrawal period is fourteen days from the date on which you or a third party other than the carrier and nominated by you has or has taken possession of the goods.

In order to exercise your right of revocation, you must send us
Rauchstraße 4
D-10787 Berlin

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

Consequences of rev ocation

If you revoke this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract


For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. In the case of a direct purchase via the partner platforms CHECK24, Amazon, eBay and Idealo, we shall bear the costs of the return shipment. The return is thus free of charge for you with the partner platforms mentioned.

Financed transactions

If you have financed this contract by a loan and revoke the financed contract, you are also no longer bound to the loan contract if both contracts form an economic unit


This is to be assumed in particular if we are at the same time your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation or return becomes effective, your lender shall enter into our rights and obligations arising from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of securities, foreign exchange, derivatives or precious metals.
If you wish to avoid a contractual obligation as far as possible, revoke both contractual declarations separately.

Ende der


§7 Cancellation form

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back). The return address for the goods will be provided after contacting customer service.
To :

info@masori.deHiermit I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service



on (*)/received on


__________________Name of

the consumer(s



of the consumer(s


of the consumer(s) (

only in case of notification on paper


(*) Delete where inapplicable.


Status of the general terms and conditions/cancellation policy June 2021

Cancellation policy based on the free terms and conditions

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