
Shipping & Payment
On this page, you will find an overview of our shipping methods, shipping costs, and international deliveries. At Masori, you will not only find fast and climate-neutral shipping, but we also ship your product worldwide. Benefit from internationally accepted payment methods, fast, reliable, and practical shipping of your order.
1. Shipping costs and information:
"We ship worldwide. You can find the applicable shipping costs in the list provided below. Alternatively, a shipping cost calculator is also available in the shopping cart."
(1) Within Germany
Free for a gross order value of 50.00€
For a gross order value of €0.00-49.99: The shipping costs depend on the weight. With our shipping cost calculator in the shopping cart, you can determine the exact costs.
(2) Remaining European Union
Free for a gross order value of 50.00€
For a gross order value of €0.00-49.99: The shipping costs depend on the weight. With our shipping cost calculator in the shopping cart, you can determine the exact costs.
(3) Rest of Europe
Shipping costs depend on weight. You can calculate the exact costs with our shipping cost calculator in the shopping cart.
(4) Rest of the World
Shipping costs depend on weight. With our shipping cost calculator in the shopping cart, you can determine the exact costs.
(5) Customs Duties and Import Taxes
For deliveries to countries outside the European Union, additional costs may arise in individual cases, which we are not responsible for and which you must bear. This includes, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or customs duties and taxes (e.g., tariffs). You can find more information, for example, here and regarding import VAT here, specifically for Switzerland here.
(6) Value Added Tax Refund on Export
Please note that we are not legally obliged to refund the German VAT upon presentation of an export certificate (see here). For this reason, we unfortunately cannot consider any corresponding applications for VAT refunds.

2. Delivery Times
(1) Unless otherwise stated on the respective product detail page, the delivery time within Germany is days, provided that the shipping weight is under 31.5kg, or the maximum dimensions of DHL are exceeded. Otherwise, shipping will be done via freight forwarding, which typically takes an additional approximately to the delivery times specified on the product pages: about 4 working days.
(2) The delivery time in the EU typically takes in addition to the delivery times specified on the product pages: approximately 7 working days.
Worldwide, experience shows that it takes an additional approximately 6-8 weeks until the national border plus customs clearance.
(3) The shipment is carried out via DHL or a freight forwarder if a package exceeds the weight of 31.5kg or the maximum dimensions of DHL are exceeded.
(4) In individual cases, it may occur due to technical problems that the delivery is made via a different shipping service provider than the one selected.
(5) If available, you will receive a link or a number for tracking the shipment after the goods have been dispatched.
3. Information on the calculation of the delivery date
The deadline for delivery begins with payment in advance on the day after the payment order is given to the transferring credit institution, or in the case of other payment methods, on the day after the conclusion of the contract, and ends with the expiration of the last day of the deadline.
If the last day of the deadline falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall replace such a day.
4. Payment Information (Prices, Payment, Due Date)
For all deliveries, we offer the following payment options:
1.Prepayment by bank transfer
2.Credit card
3.Paypal
4.Klarna Instant Transfer / Instant Shopping (Express Checkout)
5. Klarna Installment Purchase / Invoice Purchase / Direct Debit
6.Amazon Pay
7.Google Pay
8.Apple Pay
The prices listed include the statutory value-added tax and other price components. Additional shipping costs may apply for shipments destined outside of Germany. Please refer to the following overview of shipping information in the upper part of this page for the respective delivery costs for your country.
The consumer has the option to pay in advance, Klarna instant payment, Klarna invoice payment, Klarna financing, Klarna direct debit, among others via Klarna Express Checkout, PayPal, PayPal Express Checkout, Klarna Express Checkout, AmazonPay, and credit card (Visa, Mastercard, American Express).
(1) Prepayment
When selecting the payment method prepayment, we will provide you with our bank details during the purchase process when choosing this payment method, as well as on the invoice in the order confirmation, and we will deliver the goods after receipt of payment. Please transfer the invoice amount conveniently to our bank account within 14 days, stating the purpose of use.
The bank account details are:
• Payee: Masori
• IBAN: DE76100400000333246701
• BIC: COBADEFFXXX
• Purpose: Invoice number
For payments from abroad:
• Payee: Masori
• Name of the bank: Commerzbank
• Street and house number of the bank: Lützowplatz 4
• Postal code and location of the bank: 10785 Berlin
• Country: Germany
• IBAN: DE76100400000333246701
• BIC: COBADEFFXXX
• Purpose: Invoice number
(2) Credit card
Pay conveniently by credit card. We accept the following credit cards: Visa, MasterCard, American Express. The payment transaction will be carried out immediately after confirmation of the payment instruction and after your verification as the legitimate cardholder by your credit card company, and your card will be charged.
(3) PayPal, PayPal Express
"During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your access data, and confirm the payment instruction to us. After placing the order in the shop, we will prompt PayPal to initiate the payment transaction. Further instructions will be provided during the ordering process. The payment transaction will be automatically processed by PayPal immediately afterwards."
(4) Klarna Sofortüberweisung / Instant Shopping (Express Checkout)
After placing the order, you will be redirected to the website of the online provider Klarna. In order to pay the invoice amount via Klarna Sofort Überweisung, you must have an online banking account enabled for participation in Klarna Überweisung with PIN/TAN procedure, authenticate yourself accordingly, and confirm the payment instruction to us. Further instructions will be provided during the ordering process. The payment transaction will be carried out immediately afterwards by Klarna and your account will be charged.
(5) Klarna Installment Purchase / Invoice Purchase / Direct Debit
"In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:"
• Invoice: The payment term is 14 days from the dispatch of the goods. You can find the invoice conditions for purchases on account for deliveries to Germany here and for deliveries to Austria here.
• Installment Purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (at least 6.95 EUR) or under the other conditions specified at checkout. The installment payment is due at the end of the month following the sending of a monthly invoice by Klarna. For more information on installment purchases, including the General Terms and Conditions and the European Standard Information for Consumer Credit, please find it here.
• Direct debit: The debit will occur after the goods have been shipped. The timing will be communicated to you via email. (Please only list payment methods that you also offer here.)
The use of payment methods invoice, installment purchase, and direct debit requires a positive credit check. In this respect, we will forward your data to Klarna for the purpose of address and credit verification as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here.
and for Austria here. General information about Klarna can be found here: www.klarna.com. Your personal information will be processed by Klarna in accordance with applicable data protection regulations and in accordance with the information in Klarna's data protection policy for Germany/Austria. (Please only add this paragraph if you also offer at least one of the payment methods listed here (invoice, installment purchase, and/or direct debit) and only list those payment methods that you also offer.)
(6) AmazonPay
When selecting the payment method "Amazon Payments", the payment processing is carried out by the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter referred to as "Amazon"), in accordance with the Amazon Payments Europe User Agreement, which can be viewed here. If the customer selects "Amazon Payments" as the payment method during the online ordering process, they simultaneously issue a payment order to Amazon by clicking the button that completes the ordering process. In this case, the seller hereby declares acceptance of the customer's offer at the moment the customer triggers the payment process by clicking the button that completes the ordering process.
(7) GooglePay
You can also pay via Google Pay through the shopping cart or the quick checkout on the product page. When selecting the payment method "GooglePay", the payment processing is carried out by the payment service provider Google LLC, as well as Google Payment Corp. ("GPC") (hereinafter: "Google Payments"), to whom we pass on the information you provided during the ordering process along with the information about your order in accordance with Art. 6 para. 1 lit. b GDPR. The service provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The transfer of your data is carried out solely for the purpose of payment processing with the payment service provider Google Payments and only to the extent that it is necessary for this.
If you choose Google Pay for payment, Google Pay transmits your credit card information encrypted via a virtual card number to LogPay. LogPay does not receive any further personal data. The processing of your payment by LogPay is carried out in accordance with the principles outlined in (1). The legal basis for processing in connection with Google Pay is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in providing you with expanded payment options and outsourcing the processing of payments.
For more information on how Google Pay works and data processing, please see here.
(8) ApplePay
You can also pay via Apple Pay through the shopping cart or the quick checkout on the product page. The service provider is Apple Inc., 1 Apple Park Way, Cupertino, CA 95014, USA. When paying with Apple Pay, Apple Pay transmits your credit card data encrypted via a device account number to LogPay. LogPay does not receive any further personal data. The processing of your payment by LogPay is carried out in accordance with the principles outlined under (1). The legal basis for processing in connection with Apple Pay is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in providing you with expanded payment options and outsourcing the processing of payments. For more information on how Apple Pay works and on data processing by Apple Pay, please find it here and here.
5. Discount
When purchasing via the payment method: Prepayment, a discount of 5% on the respective goods value is automatically granted for selected products.
Vouchers and discount codes/coupons cannot be combined with each other or with one another. The system only allows one voucher code. The automatic discount "5% discount" already counts as a voucher code. If only some products in the shopping cart are discounted with "5% discount", another voucher code can be set up for the other products through our customer service at info@masori.de , provided that the products are not generally excluded from this.
The seller reserves the right to individually verify the eligibility for the use of the discount per order. He is not obligated to accept the discount.
6. Return address and service
Please confirm with customer service before returning the goods. The return can then be sent to the following address. Please include the completed Masori Return Form in the package so that we can assign it quickly. Please ensure that the goods are in a resalable condition, in original packaging, and without damage.
return address
- Masori
- Kliestower Way 10a
- 15234 Frankfurt Oder
- Germany
"For service cases, please securely package your product for shipping and include the completed Masori service form in the package."
7. Countries and regions with prices including tax vs. countries and regions with prices excluding tax
The tax collection is carried out dynamically for a country or a region. Depending on the country and currency, prices or exclusive inclusive taxes are displayed; for the following countries and regions, the local tax rate is automatically added to the storefront prices. For all other countries and regions, prices are displayed without taxes.
Länder | ||
---|---|---|
Ålandinseln | Albanien | Andorra |
Armenien | Australien | Österreich |
Belgien | Bosnien und Herzegowina | Brasilien |
Bulgarien | China | Cookinseln |
Kroatien | Zypern | Tschechische Republik |
Dänemark | Estland | Färöer |
Falkland-Inseln (Malvinen) | Finnland | Frankreich |
Gambia | Georgia | Deutschland |
Gibraltar | Griechenland | Grönland |
Guadeloupe | Guernsey | Ungarn |
Island | Indien | Indonesien |
Irland | Isle of Man | Italien |
Japan | Jersey | Kosovo |
Lettland | Liechtenstein | Litauen |
Luxemburg | Malta | Mauritius |
Mayotte | Monaco | Montenegro |
Marokko | Niederlande | Niederländische Antillen |
Neuseeland | Niue | Norwegen |
Polen | Portugal | Réunion |
Republik Moldawien | Rumänien | Saint-Barthélemy |
San Marino | Senegal | Serbien |
Singapur | Slowakei | Slowenien |
Spanien | Spitzbergen und Jan Mayen | Schweden |
Schweiz | Die ehemalige jugoslawische Republik Mazedonien | Türkei |
Ukraine | Vereinigtes Königreich Großbritannien und Nordirland | Vanuatu |
Overview of included VAT rates
The table provides a comprehensive overview of the value-added tax (VAT) rates of all EU member states. It allows for a direct comparison of the standard tax rates applied in online shops and offers insights into the different tax frameworks within the European Union. This information can be particularly helpful for businesses and consumers who operate or shop across borders.
EU Mitgliedstaat | Steuersatz |
---|---|
Belgien | 21 |
Bulgarien | 20 |
Dänemark | 25 |
Deutschland | 19 |
Estland | 20 |
Finnland | 24 |
Frankreich | 20 |
Griechenland | 24 |
Irland | 23 |
Italien | 22 |
Kroatien | 25 |
Lettland | 21 |
Litauen | 21 |
Luxemburg | 17 |
Malta | 18 |
Niederlande | 21 |
Nordirland | 20 |
Österreich | 20 |
Polen | 23 |
Portugal – Festland | 23 |
Portugal – Madeira/Azoren | 18/22 |
Rumänien | 19 |
Schweden | 25 |
Slowakei | 20 |
Slowenien | 22 |
Spanien | 21 |
Tschechien | 21 |
Ungarn | 27 |
Zypern | 19 |