Frequently Asked Questions
How long will it take for me to receive my order?
How long will it take for me to receive my order?
The delivery time for each item is indicated on the product page near the price. For the sake of the environment, we ship all items in an order together in one delivery. If items in an order have different delivery times, please refer to the longest delivery time. If individual items in your order are urgently needed, please contact our customer service at info@masori.de so that we can split your order. You can find all shipping conditions here.
Can the order also be shipped internationally?
Can the order also be shipped internationally?
We ship worldwide. There are hardly any places in the world where we cannot deliver. Shipping is done either via DHL or UPS for international shipments. You can find all shipping conditions here.
What does the shipping cost?
What does the shipping cost?
You can find our shipping costs and shipping conditions here.
Do I have to pay taxes & customs for my order?
Do I have to pay taxes & customs for my order?
We ship from Germany. No additional taxes or customs duties apply in any EU country. In countries that are not part of the EU, customs duties will be charged when your order arrives in your country, which are collected by your local customs authority. You can find out the amount of these duties in advance using this simple online calculator: https://www.easyship.com/duties-and-taxes-calculator/germany You can find all shipping conditions here.
I have seen an item cheaper, does Masori offer a lowest price guarantee?
I have seen an item cheaper, does Masori offer a lowest price guarantee?
If you find one or more items purchased from us on a website within the European Union or in a retail store within the European Union at a lower price than with us, we will match the competitor's price. We guarantee to offer you the same price and will refund the difference to the competitor's price. Here you can find the detailed warranty conditions.
Which shipping methods are available?
Which shipping methods are available?
We ship via DHL, UPS, and for large shipments via freight forwarder. You can find all shipping conditions here.
How can I return my order?
How can I return my order?
As a consumer, you are entitled to the statutory right of withdrawal. Please consult customer service before returning an item due to withdrawal to confirm the correct return address. Please note the return period of 14 days. Afterwards, the return can be sent to the address below. Please include a copy of the invoice or order confirmation in the package so that we can process it quickly. Make sure that the goods are in a saleable condition, in their original packaging, and undamaged. Return address: Masori, Kliestower Weg 10a, 15234 Frankfurt (Oder) Germany
How can I track the status of my order?
How can I track the status of my order?
You will receive a shipping confirmation by email immediately after dispatch, including a tracking number from the shipping service provider, as well as a link for direct online tracking. Additionally, you can create an account where your orders are automatically synchronized. In this account, the respective tracking number for your orders is also visible.
What is the 3-year Masori warranty all about?
What is the 3-year Masori warranty all about?
Your purchases at Masori are protected by the3 years Masori warranty secured, i.e., we extend the manufacturer's warranty (usually 12 months) at our expense to a full 36 months – with no additional cost or effort for you. Here you can find the detailed warranty conditions.
Contact form
Welcome to Masori – Your expert for high-quality car audio systems
At Masori, you will find top-notch car audio solutions that not only give your vehicle an impressive sound but also impress with the latest technology. Our online shop offers a wide selection of audio components, from speakers to amplifiers to subwoofers, perfectly tailored to your needs. With our professional installation service in Frankfurt Oder, we ensure that your car audio system is installed optimally. Discover our audio blog for the latest trends and tips on car audio and benefit from our expert support FAQ & help for all your questions.
Technical specifications of your car audio system
The quality of your car audio system largely depends on the technical specifications of the individual components. Our products are characterized by high performance, precise sound reproduction, and robust construction. For example, our speakers offer high sensitivity and a wide frequency range, while our amplifiers impress with high power output and low distortion rates. The subwoofers are also equipped with powerful woofers that provide rich bass. You can find all technical data detailed in the product descriptions on our website.
Features of our Car Hi-Fi components
Our car audio products offer a variety of features that elevate your listening experience to the next level. These include integrated digital-to-analog converters (DACs) for lossless signal processing, bi-directional covers for easy installation and adjustment, as well as multifunctional control options via smartphone apps. Additionally, we use high-quality materials such as aluminum housings and Kevlar fibers to ensure durability and stability. These features guarantee not only excellent sound quality but also reliable performance under all conditions.
Applications and Areas of Use
Our car audio systems are versatile and adapt to different vehicle types and personal preferences. Whether you're driving a compact car, SUV, or convertible – we offer tailored solutions that integrate seamlessly into your vehicle. Furthermore, our systems are ideal for various music genres, from the clear sound of classical music to the powerful beats of modern pop music. Thanks to the extensive customization options, you can fine-tune your car audio system to match your listening habits.
Practical tips for the optimal use of your car audio system
To get the best out of your car audio system, there are some proven tips you should consider. Position the speakers strategically for an even sound distribution and avoid direct reflections from surfaces. Use high-quality cables and connections to minimize signal-related losses. Regular maintenance and checking of the components also contribute to long-term performance. Our audio blog offers more useful advice and guides so you can always enjoy the optimal listening experience.
Installation service in Frankfurt Oder – Professional and Reliable
Our installation service in Frankfurt Oder ensures that your car audio components are installed professionally and efficiently. Our experienced team uses the latest techniques and tools to guarantee perfect integration into your vehicle. Whether it's the installation of speakers, amplifiers, or subwoofers – we place the highest value on precision and quality. This way, you can be sure that your car audio system not only sounds excellent but also functions reliably for the long term.
Expert Support FAQ & Help – Your Questions, Our Answers
Our Expert Support FAQ & Help is available to assist you with any questions regarding your car audio system. Whether it's technical details, installation tips, or product information – our knowledgeable support team is happy to help you. You can reach us via email at info@masori.de or use our contact form to receive targeted assistance. For business customers, our dedicated B2B support is available at b2b@masori.de.
Audio Blog – Current News and Trends from the Car Hi-Fi World
In our audio blog, you will regularly find new articles on the latest developments and trends in the field of car audio. From product presentations to installation tips to in-depth analyses of sound technologies – our blog offers valuable information for hobby enthusiasts and professionals alike. Subscribe to our newsletter to not miss any news and to stay up to date with what is happening in the world of car audio.
Frequently Asked Questions (FAQ)
1. How long does it take to install a car audio system at Masori?
The duration of the installation of a car audio system depends on the complexity of the system and the type of vehicle. Typically, our experts in Frankfurt Oder need between 2 and 4 hours to professionally install speakers, amplifiers, and subwoofers. For comprehensive systems with additional components such as navigation devices or multimedia units, the installation may take longer. We will schedule an appointment that suits you and inform you in advance about the expected time required.
2. Does Masori offer international shipping options for car audio products?
Yes, Masori ships its car audio products internationally. We work with reliable shipping partners who ensure safe delivery of your order to numerous countries. During the ordering process, you can specify your shipping address and will automatically receive information about the available shipping methods and the resulting delivery times. Please note that additional taxes and customs fees may apply for international orders.
3. What shipping costs are incurred when ordering car audio components?
Shipping costs for car audio products vary depending on order weight, destination, and chosen shipping method. In our online shop, shipping costs are transparently displayed during the ordering process, so you know exactly what fees apply. For selected products and order quantities, we also offer free shipping options. For more information, please visit our shipping page or contact our Support for detailed information.
4. Do I have to pay taxes and customs fees for international orders of car audio systems?
For international orders, additional costs such as taxes and customs fees may apply, depending on the destination country and the type of goods. These fees are to be borne by the customer and are usually due upon receipt of the delivery. Before completing your order, we will inform you about the possible additional costs to avoid any unpleasant surprises. Our support staff are happy to assist you with any questions regarding international shipping costs.
5. Does Masori have a lowest price guarantee for car audio products?
Yes, Masori offers a lowest price guarantee on selected car audio products. If you find the same product at a lower price with a competitor within a certain period, we will match the price. To take advantage of the lowest price guarantee, please send us proof of the lower offer. You can find our guarantee conditions on our website under the relevant section. This way, you can be sure that you always get the best deal for your car audio system.
6. What shipping methods does Masori offer for car audio orders?
Masori offers various shipping methods to meet your individual needs. These include standard shipping, express shipping, and courier services for particularly urgent deliveries. Depending on the order value and destination, you can choose the shipping method that suits you best. All shipping methods are insured and offer tracking options so you can monitor the status of your delivery at any time. You can find more details about the available shipping methods during the ordering process or on our shipping page.
7. How can I return Carhifi products to Masori?
If you are not completely satisfied with your order, you can return Carhifi products within the return period. You can find the exact conditions and deadlines for returns in our return policy. To initiate a return, please contact our support or use the contact form to receive further instructions. Please ensure that the products are unused and in their original packaging to guarantee a full refund.
8. How can I track the order status of my car audio system?
"After ordering your car audio system, you will receive a confirmation email with a tracking number. With this number, you can track the progress of your delivery online at any time. Simply go to the website of the shipping service provider and enter the tracking number. Alternatively, you can log into your customer account at Masori to view all relevant information about your order and its status. If you have any questions, our support team is happy to assist you."
9. What does the 3-year warranty from Masori on car audio components include?
Masori offers a 3-year warranty on all car audio components purchased from us. This warranty covers manufacturing defects and material flaws, ensuring that your system continues to function reliably even after extended use. If a defect occurs within the warranty period, you can send the affected item for repair or replacement. You can find our warranty conditions in detail on our website. Additionally, Masori provides extended support to ensure that your car audio system always performs optimally.
10. What specific features do the amplifiers from Masori have?
The amplifiers from Masori are characterized by high power output and precise signal processing. They feature integrated digital-to-analog converters (DACs) that ensure lossless transmission of the audio signal. Additionally, they offer versatile connection options, including both analog and digital inputs, to enable flexible integration into various car audio configurations. The amplifiers are also equipped with protection circuits that prevent overheating and short circuits, ensuring long-term and reliable use. Thanks to their compact design, the amplifiers can be easily accommodated in your vehicle without taking up much space.
