Masori Warranty (3 Years) + Optional Warranty Extension (4 & 5 Years)

1. Scope and Commencement of the Warranty

• Your purchases at Masori are protected by our 3-year Masori Warranty. We extend the manufacturer's warranty period (usually 12–24 months) at our expense to a full 36 months – automatically for you and at no additional cost or effort.
• Optionally, we offer you an extension of this warranty to 48 months (4 years) or 60 months (5 years) for an additional fee. This extended warranty period also begins on the invoice date and is tied to the respective product.
• The warranty applies exclusively to private individuals and not to commercial use. It is not transferable upon resale of the item.
• Our warranty is geographically limited to the Federal Republic of Germany.
• The warranty period begins on the invoice date.
  
• The warranty does not apply to free gifts (see below).

2. Warranty Services

For defects occurring during the warranty period that are due to material or manufacturing faults, you are entitled to one of the following services (provided at our discretion):

• Free repair of the product.
• Free replacement of the product with an equivalent item (possibly a successor model if the original product is no longer available).

If replacement or repair is not possible for economic reasons or due to unavailability of spare parts, we will provide you with financial compensation taking into account the previous period of use.

• In the third year of the warranty period, this compensation can be up to 90% of the original purchase price.
• For an extended warranty period of 48 months (4 years), the possible financial compensation in the fourth year is reduced to a maximum of 75% of the original purchase price.
• For an extended warranty period of 60 months (5 years), the possible financial compensation in the fifth year is reduced to a maximum of 60% of the original purchase price.
• Financial compensation is only granted upon return and transfer of ownership of the defective item.

An extension of the warranty period does not occur again after a warranty service has been provided.

3. Requirements for Making a Claim

• In addition to your statutory rights regarding defects, we grant this warranty on the respective advertised goods.
• The warranty period begins on the invoice date.
• To claim warranty services, you must first allow us to inspect the warranty case by sending in the product. Please ensure that no transport damage occurs (appropriate packaging and padding).
• To apply for the warranty service, you must enclose a copy of the original invoice. If we are unable to verify this, we reserve the right to refuse the warranty service.

4. Exclusions from the Warranty

Damage caused by the following reasons is not covered by this warranty:

• Improper or abusive handling (e.g. impact, shock, drop)
• Unauthorized modifications or repair attempts
• Failure to observe operating and care instructions or safety precautions
• Force majeure or environmental influences (moisture, heat, overvoltage, dust, etc.)
• Normal or usual signs of wear (wear and tear)
• Software errors or defects in accessories such as rechargeable batteries, batteries, light bulbs, and consumables (unless expressly included in the warranty)
• Free gifts, special accessories, or promotional items (e.g. product inserts, free extras)

Compensation for consequential damages or any further claims cannot be asserted under this warranty.

5. Special Conditions for Technical Devices

• For technical devices, large appliances will be repaired on-site if possible. Small appliances are usually repaired or, if necessary, replaced in an authorized workshop.
• Accessory parts, especially rechargeable batteries, batteries, light bulbs, and consumables, are excluded from this warranty unless otherwise agreed.

6. Procedure in the Event of a Warranty Claim

Please contact us first as the warrantor:

D. Tobias F. Hoppe
Masori
Kliestower Weg 10a
15234 Frankfurt Oder
Germany
Tel.: +49 160 99277619
E-Mail: info@masori.de

We kindly ask you to enclose a detailed description of the problem and a copy of your original invoice with the shipment. In justified warranty cases, we will cover shipping and packaging costs. Any shipping costs you have paid in advance will be reimbursed after review.

7. Relationship to Statutory Rights

Your statutory rights in the event of defects (warranty rights) remain unaffected by this warranty promise and can be exercised by you free of charge.

Withdrawal, reduction, or compensation for damages in accordance with statutory provisions is also possible independently of this warranty, provided a corresponding defect exists and the legal requirements are met.

Why do we do this?

Because we stand behind the products we offer. We are an authorized dealer of all popular brand manufacturers and pay the utmost attention to quality when selecting our range. Products that do not meet our quality standards are not included. That is why we dare to extend the warranty for our manufacturers to at least three years – and also offer you the option to extend this warranty to four or even five years for an additional fee.

We hope to convince you with these comprehensive warranty services and to offer you a safe shopping experience. If you have any questions about our warranty conditions or the handling of a warranty claim, you are welcome to contact us at any time.

 

The Masori Low Price Guarantee

"We keep up – guaranteed! Benefit from ourLowest Price Guarantee:If you find one or more items purchased from us at a lower price on a website within the European Union or in a store in the European Union than with us, we will match the competitor's price. We guarantee you the same price, refund the difference to the competitor's price, and include an item from our accessories section at our discretion in your package.

Procedure

To claim the low price guarantee, contact us by email at info@masori.de, providing the order number or link(s) to the item(s) for which you wish to claim the low price guarantee. Please include suitable proof that sufficiently demonstrates the price, availability, and features of the competitor's offer. This can be done, for example, by sending a link to the relevant competitor's offer or photos of a brochure or the offer in a retail store.

After reviewing the facts, we will immediately refund you, for each successful lowest price guarantee claim, the difference between the purchase price paid to us including all additional costs (especially shipping costs) and the purchase price including all additional costs (especially shipping costs) of the competitor's offer. The refund will be made as a credit to your customer account, as well as the subsequent delivery of the item from our accessories section. A cash payment of the refund amount is excluded.

Conditions for Claiming the Lowest Price Guarantee

The following conditions apply to claiming the lowest price guarantee:

The lowest price guarantee is granted only to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. In particular, commercial resellers are excluded from claiming the lowest price guarantee.

The lowest price guarantee gives the consumer the opportunity, upon request and in accordance with the following provisions, to obtain a refund of the difference in the purchase price including all additional costs of the item purchased from us at a lower purchase price including all additional costs as part of a competitor's offer.

The competitor's offer must refer to a website operated from Germany or the European Union according to the respective provider identification (imprint) or to a store located in Germany or the European Union, must come from a commercial provider, and must be available for immediate delivery at the advertised price at the time the lowest price guarantee is claimed.

The lowest price guarantee does not cover competitor offers that involve clearance items, display, returned, or demo items, defective or damaged goods, or offers due to clearance, insolvency, or liquidation sales.

The competitor's price must include all additional costs such as shipping costs. For the purpose of comparing shipping costs, the standard domestic shipping rate for the respective item is used.

The lowest price guarantee gives the consumer the opportunity, upon request and in accordance with the following provisions, to obtain a refund of the difference in the purchase price including all additional costs of the item purchased from us at a lower purchase price including all additional costs as part of a competitor's offer.

Only those prices at which any consumer can purchase the competitor's offer are considered as competitor prices, and not those available only to members of certain professional groups, companies, associations, clubs, or similar institutions, customer or discount programs. Individual discounts or benefits are not taken into account when determining the competitor's price. This applies in particular to personalized vouchers and discounts or bonuses granted as part of customer loyalty programs (e.g. use of customer cards or bonus programs). Quantity discounts and manufacturer rebates for the competitor's offer (e.g. cashback programs) are also disregarded.

The competitor's item must be new, unused, in its original packaging, and undamaged.

The lowest price guarantee is only granted for quantities customary for household use.

The lowest price guarantee can only be claimed once per ordered item.

The lowest price guarantee cannot be combined with other discounts.

The lowest price guarantee can only be claimed within an exclusion period of 30 days from the conclusion of the purchase contract for the item purchased from us. Timely dispatch of the declaration to claim the lowest price guarantee is sufficient to meet the deadline. The provision of § 193 BGB does not apply to the calculation of the deadline.

The consumer's statutory rights remain unaffected. If the consumer cancels their order with regard to one or more items for which they have claimed the lowest price guarantee, the following applies:

The above provisions apply accordingly if the consumer effectively withdraws from the purchase contract for an item for which they have claimed the lowest price guarantee due to their statutory rights regarding defects.

We reserve the right to exclude individual items from the lowest price guarantee. If this is the case, the consumer will be expressly informed of this circumstance for the respective item. Furthermore, the offer of the lowest price guarantee can be terminated by us at any time. The consumer will be informed of this by us. Items ordered before the notice of termination of the lowest price guarantee are still covered by the guarantee promise.