Shipping & Payment

On this page, you'll find an overview of our shipping methods, shipping costs, and international deliveries. At Masori, you'll not only find fast and climate-neutral shipping, but we also ship your product worldwide. Benefit from internationally accepted payment methods and fast, reliable, and convenient shipping of your order.

Any questions? Contact us

1. Shipping costs and information:

We ship worldwide. The applicable shipping costs can be found in the list below.

(1) Within Germany:
Free for orders over 50.00€
For a gross order value of €0.00-€49.99: flat rate of €4.99 (incl. VAT)

(2) Rest of the European Union
Free for
orders over 50.00€
For a gross order value of €0.00-€49.99: flat rate of €4.99 (incl. VAT)

(3) Rest of Europe
For a gross order value of €0.00-€49.99: flat rate of €14.99 (incl. VAT)
For orders over €50.00: flat rate €19.99 (incl. VAT)

(4) Rest of the world
For a gross order value of €0.00-€299.99: flat rate of €59.99 (incl. VAT)
For orders over €300.00: flat rate €79.99 (incl. VAT)

(5) Australia, New Zealand
For a shipping weight of 0-30kg: flat rate of 149.99€ (incl. VAT)

(6) Reunion & Oceania
These regions are excluded from shipping. If you are interested in shipping, please contact customer service for a shipping quote.

(7) Customs duties and import taxes
For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers through credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Further information can be found, for example, here and on import sales tax here , specifically for Switzerland here .

(8) VAT refund on export

Please note that we are not legally obligated to refund German VAT upon presentation of an export certificate (see here ). For this reason, we unfortunately cannot consider such VAT refund requests.

2. Delivery times

(1) Unless otherwise stated on the respective product detail page, the delivery time within Germany is days if the shipping weight is less than 31.5 kg or the maximum dimensions of DHL are exceeded. Otherwise, shipping will be carried out by a freight forwarder. Experience has shown that this takes approximately 4 working days in addition to the delivery times stated on the product pages.

(2) Experience has shown that the delivery time within the EU is approximately 7 working days in addition to the delivery times stated on the product pages.

Worldwide, experience shows that delivery takes an additional 6-8 weeks to the national border plus customs clearance.

(3) Shipping will be via DHL or a forwarding agent if a parcel weighs more than 31.5 kg or if the maximum dimensions of DHL are exceeded.

(4) In individual cases, due to technical problems, delivery may be made via a different shipping service provider than the one selected.

(5) If available, you will receive a link or a number for tracking your shipment after the goods have been dispatched.

3. Information on calculating the delivery date

In the case of advance payment, the delivery period begins on the day after the payment order is issued to the transferring credit institution or, in the case of other payment methods, on the day after the contract is concluded and ends with the expiry of the last day of the period.

If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.

4. Payment information (prices, payment, due date)

For all deliveries we offer the following payment options:

1.Prepayment by bank transfer
2.Credit card
3.Paypal
4.Klarna Sofortüberweisung / Instant Shopping (Express Checkout)
5.Klarna installment purchase / purchase on account / direct debit
6.Amazon Pay
7. Google Pay
8. Apple Pay

The prices quoted include statutory sales tax and other price components. Shipping costs for shipments outside of Germany may apply. Please refer to the shipping information at the top of this page for the specific delivery costs for your country.

The consumer has the option of paying in advance, using Klarna Sofortzahlung, Klarna invoice payment, Klarna financing, Klarna direct debit, etc., using Klarna Express Checkout, PayPal, Paypal Express Checkout, Klarna Express Checkout, AmazonPay and credit card (Visa, Mastercard, American Express).

(1) Advance payment

If you choose to pay in advance, we will provide you with our bank details during the purchase process when you select this payment method, as well as on the invoice in the order confirmation. We will deliver the goods after receipt of payment. Please transfer the invoice amount to our bank account within 14 days, stating the intended purpose.

The bank details are:

• Payee: Masori
• IBAN: DE76100400000333246701
• BIC: COBADEFFXXX
• Purpose: Invoice number

For payments from abroad:

• Payee: Masori
• Bank name: Commerzbank
• Street and house number of the bank: Lützowplatz 4
• Postal code and location of the bank: 10785 Berlin
• Country: Germany
• IBAN: DE76100400000333246701
• BIC: COBADEFFXXX
• Purpose: Invoice number

(2) Credit card

Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, and American Express. The payment transaction will be processed by your credit card company immediately after confirmation of the payment order and your identification as the legitimate cardholder.

(3) PayPal, PayPal Express

During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After placing your order in the shop, we will request PayPal to initiate the payment transaction. You will receive further instructions during the ordering process. The payment transaction is processed automatically by PayPal immediately thereafter.

(4) Klarna Sofortüberweisung / Instant Shopping (Express Checkout)

After placing your order, you will be redirected to the website of the online provider Klarna. To pay the invoice amount via Klarna Sofort Überweisung, you must have an online banking account activated for Klarna Überweisung with a PIN/TAN procedure, verify your identity, and confirm the payment instruction to us. You will receive further information during the ordering process. Klarna will process the payment transaction immediately afterward, and your account will be debited.

(5) Klarna installment purchase / purchase on account / direct debit

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

• Invoice: The payment period is 14 days from the date the goods are shipped. The terms and conditions for invoice purchase for deliveries to Germany can be found here and for deliveries to Austria here .

• Installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the terms otherwise specified at checkout. Installment payments are due at the end of each month after Klarna sends you a monthly invoice. Further information on installment purchase, including the general terms and conditions and the European Standard Information for Consumer Credit, can be found here .

• Direct debit: The debit will be made after the goods are shipped. You will be notified of the date by email. (Please only list payment methods that you offer.)

The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit check. Therefore, we will forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here .
and for Austria here. General information about Klarna can be found here: www.klarna.com . Your personal data will be treated by Klarna in accordance with applicable data protection regulations and in accordance with the information in Klarna's Germany/Austria Privacy Policy. (Please only add this paragraph if you also offer at least one of the payment methods listed here (invoice, installment purchase, and/or direct debit), and only list the payment methods you offer.)

(6) Amazon Pay

If you select the "Amazon Payments" payment method, payment will be processed via the payment service provider Amazon Payments Europe sca, 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: "Amazon"), subject to the Amazon Payments Europe Terms of Use, which can be viewed here . If the customer selects "Amazon Payments" as the payment method during the online ordering process, they simultaneously issue a payment order to Amazon by clicking the button that completes the ordering process. In this case, the seller hereby declares acceptance of the customer's offer at the time the customer initiates the payment process by clicking the button that completes the ordering process.

(7) Google Pay

You can also pay via Google Pay via the shopping cart or quick checkout on the product page. If you select the "Google Pay" payment method, payment processing will be carried out by the payment service provider Google LLC and Google Payment Corp. ("GPC") (hereinafter: "Google Payments"), to whom we will pass on the information you provided during the ordering process, along with information about your order, in accordance with Art. 6 (1) (b) GDPR. The provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Your data will be passed on exclusively for the purpose of payment processing with the payment service provider Google Payments and only to the extent necessary for this purpose.

If you choose Google Pay for payment, Google Pay transmits your credit card details to LogPay in encrypted form using a virtual card number. LogPay does not receive any other personal data. Your payment will be processed by LogPay in accordance with the principles outlined under (1). The legal basis for processing in connection with Google Pay is Art. 6 (1) (f) GDPR. We have a legitimate interest in offering you expanded payment options and outsourcing payment processing.

Further information on how Google Pay works and how it processes data can be found here.

(8) Apple Pay

You can also pay with Apple Pay via the shopping cart or the quick checkout on the product page. The service is provided by Apple Inc., 1 Apple Park Way, Cupertino, CA 95014, USA. When you pay with Apple Pay, Apple Pay transmits your credit card details to LogPay in encrypted form using a device account number. LogPay does not receive any other personal data. Your payment is processed by LogPay in accordance with the principles set out under (1). The legal basis for processing in connection with Apple Pay is Art. 6 (1) (f) GDPR. We have a legitimate interest in offering you expanded payment options and outsourcing the processing of payments. Further information on how Apple Pay works and how data is processed by Apple Pay can be found here and here .

5. Discount

When purchasing using the payment method: advance payment, a discount of 5% on the respective value of the goods is automatically granted for selected products.

Vouchers and discount codes/coupons cannot be combined with each other. The system only allows one voucher code. The automatic "5% discount" already counts as a voucher code. If only some products in your shopping cart are discounted with a "5% discount," an additional voucher code can be set up for the other products via our customer service at info@masori.de , provided the products are not generally excluded.

The seller reserves the right to review the eligibility of the discount on a case-by-case basis. The seller is not obligated to accept the discount.

6. Return address and service

Please request prior confirmation from customer service before returning any items. Returns can then be sent to the following address. Please include the completed Masori Return Form in your package so we can process your return quickly. Please ensure that the items are in a saleable condition, in their original packaging, and undamaged.

Return address

  • Masori
  • Kliestower Weg 10a
  • 15234 Frankfurt Oder
  • Germany

For service cases, please package your product securely for shipping and include the completed Masori Service Form in the package.

7. Countries and regions with prices including tax vs. countries and regions with prices excluding tax

Tax collection is dynamic for a country or region. Depending on the country and currency, prices are displayed with or without taxes. For the following countries and regions, the local tax rate is automatically added to the storefront prices. For all other countries and regions, prices are displayed without taxes.

Länder
Ålandinseln Albanien Andorra
Armenien Australien Österreich
Belgien Bosnien und Herzegowina Brasilien
Bulgarien China Cookinseln
Kroatien Zypern Tschechische Republik
Dänemark Estland Färöer
Falkland-Inseln (Malvinen) Finnland Frankreich
Gambia Georgia Deutschland
Gibraltar Griechenland Grönland
Guadeloupe Guernsey Ungarn
Island Indien Indonesien
Irland Isle of Man Italien
Japan Jersey Kosovo
Lettland Liechtenstein Litauen
Luxemburg Malta Mauritius
Mayotte Monaco Montenegro
Marokko Niederlande Niederländische Antillen
Neuseeland Niue Norwegen
Polen Portugal Réunion
Republik Moldawien Rumänien Saint-Barthélemy
San Marino Senegal Serbien
Singapur Slowakei Slowenien
Spanien Spitzbergen und Jan Mayen Schweden
Schweiz Die ehemalige jugoslawische Republik Mazedonien Türkei
Ukraine Vereinigtes Königreich Großbritannien und Nordirland Vanuatu

Overview of included VAT rates

The table provides a comprehensive overview of value-added tax (VAT) rates in all EU member states. It allows for a direct comparison of the standard tax rates charged in online shops and offers insights into the different tax frameworks within the European Union. This information can be particularly helpful for businesses and consumers who operate or shop across borders.

EU Mitgliedstaat Steuersatz
Belgien 21
Bulgarien 20
Dänemark 25
Deutschland 19
Estland 20
Finnland 24
Frankreich 20
Griechenland 24
Irland 23
Italien 22
Kroatien 25
Lettland 21
Litauen 21
Luxemburg 17
Malta 18
Niederlande 21
Nordirland 20
Österreich 20
Polen 23
Portugal – Festland 23
Portugal – Madeira/Azoren 18/22
Rumänien 19
Schweden 25
Slowakei 20
Slowenien 22
Spanien 21
Tschechien 21
Ungarn 27
Zypern 19