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1. Shipping & Payment

On this page, you will find an overview of our shipping methods, shipping costs, and international deliveries. At Masori, you will find not only fast and climate-neutral shipping, but we also ship your product worldwide. Benefit from internationally accepted payment methods, fast, reliable, and convenient shipping of your order.

Any questions? Contact us

1. Shipping Costs and Information:

We ship worldwide. You can find the applicable shipping costs in the list below. Alternatively, a shipping calculator is also available in the cart.

(1) Within Germany
Free via DHL!
DHL Express shipping costs depend on the weight. With our shipping calculator in the cart you can determine the exact costs.

(2) Rest of the European Union
Free
with DHL & DHL Express.
With our shipping calculator in the cart you can determine the exact costs.

(3) Rest of Europe
Free to Switzerland and the UK! Shipping costs depend on the weight. With our shipping calculator in the cart you can determine the exact costs for DHL & DHL Express.

(4) Rest of the world
Shipping costs depend on the weight. With our shipping calculator in the cart you can determine the exact costs for DHL & DHL Express.

(5) Customs duties and import taxes
For deliveries to countries outside the European Union, additional costs may be incurred in individual cases that we are not responsible for and that you must bear. These include, for example, fees for money transfers by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find more information, for example, here and on import VAT here, specifically for Switzerland here.

(6) VAT refund on export

Please note that we are not legally obliged to refund German VAT upon presentation of an export certificate (see here). For this reason, we are unfortunately unable to consider corresponding applications for VAT refunds.

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2. Delivery times

(1) Unless otherwise stated on the respective product detail page, the delivery time within Germany is days, provided the shipping weight is under 31.5kg or the maximum dimensions of DHL are not exceeded. Otherwise, shipping will be via DHL Express.

(2) The delivery time within the EU is typically about 1-3 business days.

Worldwide, it usually takes about 2-7 days to reach the border of the destination country, plus customs clearance time.

(3) Shipping is via DHL or DHL Express if a package exceeds the weight of 31.5kg or the maximum dimensions allowed by DHL.

(4) In individual cases, due to technical issues, delivery may be carried out by a different shipping service provider than the one selected.

(5) If available, you will receive a link or a number for shipment tracking after your order has been shipped.

3. Information on the Calculation of the Delivery Date

The delivery period begins on the day after the payment order is issued to the transferring credit institution in the case of payment in advance, or on the day after the contract is concluded for other payment methods, and ends at the end of the last day of the period.

If the last day of the deadline falls on a Sunday or a public holiday officially recognized at the place of delivery, the next working day shall take the place of such a day.

4. Payment Information (Prices, Payment, Due Date)

For all deliveries, we offer the following payment options:

1. Prepayment by bank transfer
2.Credit Card
3.Paypal
4.Klarna Instant Transfer / Instant Shopping (Express Checkout)
5.Klarna installment purchase / invoice purchase / direct debit
6.Apple Pay

The stated prices include statutory VAT and other price components. Additional shipping costs may apply for deliveries outside Germany. Please refer to the following overview of shipping information at the top of this page for the delivery costs applicable to your country.

The consumer has the option to pay by advance payment, Klarna immediate payment, Klarna invoice payment, Klarna financing, Klarna direct debit including Klarna Express Checkout, PayPal, PayPal Express Checkout, Klarna Express Checkout, AmazonPay, and credit card (Visa, Mastercard, American Express).

(1) Prepayment

If you select the prepayment payment method, we will provide you with our bank details during the purchase process when you choose this payment method, as well as on the invoice in the order confirmation, and will ship the goods after receiving your payment. Please transfer the invoice amount to our bank account within 14 days, indicating the purpose of payment.

Die Bank details are:

• Payee: Masori
• IBAN: DE76100400000333246701
• BIC: COBADEFFXXX
• Purpose: Invoice number

For Payments from the Abroad:

• Payee: Masori
• Name of the bank: Commerzbank
• Street and house number of the bank: Lützowplatz 4
• Postal code and city of the bank: 10785 Berlin
• Country: Germany
• IBAN: DE76100400000333246701
• BIC: COBADEFFXXX
• Purpose: Invoice number

(2) Credit card

Pay conveniently by credit card. We accept the following credit cards: Visa, MasterCard, American Express. The payment transaction will be processed immediately after confirmation of the payment instruction and after your verification as the legitimate cardholder by your credit card company, and your card will be charged.

(3) PayPal, PayPal Express

During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. Further information is provided during the ordering process. The payment transaction is then automatically carried out immediately by PayPal.

(4) Klarna Instant Transfer / Instant Shopping (Express Checkout)

After placing the order, you will be redirected to the website of the online provider Klarna. To pay the invoice amount via Klarna Instant Transfer, you must have an online banking account enabled for participation in Klarna Transfer with PIN/TAN procedure, authenticate yourself accordingly, and confirm the payment instruction to us. Further information is provided during the ordering process. The payment transaction will be carried out immediately afterwards by Klarna and your account will be debited.

(5) Klarna installment purchase / invoice purchase / direct debit

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

• Invoice: The payment term is 14 days from the date of shipment. The invoice terms for purchases on account for deliveries to Germany can be found english here and for deliveries to Austria here.

• Installment purchase: With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR) or under the other conditions specified at checkout. The installment payment is due at the end of each month after Klarna sends a monthly invoice. For more information about installment purchases, including the General Terms and Conditions and the European Standard Information for Consumer Credit, please see text here.

• Direct debit: The amount will be debited after the goods have been shipped. The date will be communicated to you by email. (Please only list payment methods here that you also offer.)

The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit check. Therefore, we forward your data to Klarna for the purpose of address and credit assessment as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. You can find more information and Klarna's terms of use for Germany hier,
and for Austria here. General information about Klarna can be found here: www.klarna.com. Your personal information will be processed by Klarna in accordance with the applicable data protection regulations and as described in Klarna's Privacy Policy for Germany/Austria. (Please only add this paragraph if you offer at least one of the listed payment methods (invoice, installment purchase and/or direct debit), and only mention those payment methods that you actually offer.)

(6) ApplePay

You can also pay via Apple Pay through the shopping cart or the quick checkout on the product page. The service provider is Apple Inc., 1 Apple Park Way, Cupertino, CA 95014, USA. When paying with Apple Pay, Apple Pay transmits your credit card data encrypted via a device account number to LogPay. LogPay does not receive any other personal data. The processing of your payment by LogPay is carried out in accordance with the principles outlined in (1). The legal basis for processing in connection with Apple Pay is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in offering you extended payment options and outsourcing the processing of payments. Further information on how Apple Pay works and on data processing by Apple Pay can be found english here and english here.

5. Cash Discount

When purchasing using the payment method: prepayment, a 5% discount on the respective merchandise value is automatically granted for selected products.

Vouchers and discount codes/coupons cannot be combined with each other or with other offers. The system only allows one voucher code. The automatic discount "5% cash discount" already counts as a voucher code. If only some products in the shopping cart are discounted with the "5% cash discount," another voucher code can be applied to the other products through our customer service at info@masori.decan be set up, provided the products are not generally excluded from this.

The seller reserves the right to individually verify the eligibility for use per order. He is not obligated to accept the discount.

6. Return Address and Service

Please obtain prior confirmation from customer service before returning goods. Afterwards, the return can be sent to the following address. Please include the completed form in the package. Masori Return Form  add so that we can quickly assign them. Please ensure that the goods are in a saleable condition, in their original packaging, and free from damage.

Return address

  • Masori
  • Kliestower Weg 10a
  • 15234 Frankfurt Oder
  • Germany

For service cases, please pack your product securely for shipping and include the completed Masori Service Form added.

7. Countries and regions with prices including tax vs. countries and regions with prices excluding tax

The tax collection is carried out dynamically for a country or region. Depending on the country and currency, prices are displayed either exclusive or inclusive of taxes. For the following countries and regions, the local tax rate is automatically added to the storefront prices. For all other countries and regions, prices are displayed without taxes.

Länder
Ålandinseln Albanien Andorra
Armenien Australien Österreich
Belgien Bosnien und Herzegowina Brasilien
Bulgarien China Cookinseln
Kroatien Zypern Tschechische Republik
Dänemark Estland Färöer
Falkland-Inseln (Malvinen) Finnland Frankreich
Gambia Georgia Deutschland
Gibraltar Griechenland Grönland
Guadeloupe Guernsey Ungarn
Island Indien Indonesien
Irland Isle of Man Italien
Japan Jersey Kosovo
Lettland Liechtenstein Litauen
Luxemburg Malta Mauritius
Mayotte Monaco Montenegro
Marokko Niederlande Niederländische Antillen
Neuseeland Niue Norwegen
Polen Portugal Réunion
Republik Moldawien Rumänien Saint-Barthélemy
San Marino Senegal Serbien
Singapur Slowakei Slowenien
Spanien Spitzbergen und Jan Mayen Schweden
Schweiz Die ehemalige jugoslawische Republik Mazedonien Türkei
Ukraine Vereinigtes Königreich (bis 135 GBP) und Nordirland Vanuatu

8. Overview of Included VAT Rates

The table provides a comprehensive overview of the value-added tax rates (VAT) of all EU member states. It allows for a direct comparison of the standard tax rates applied in the webshop and offers insights into the different tax frameworks within the European Union. This information can be especially helpful for businesses and consumers who operate or shop across borders.

EU Mitgliedstaat Steuersatz
Belgien 21
Bulgarien 20
Dänemark 25
Deutschland 19
Estland 20
Finnland 24
Frankreich 20
Griechenland 24
Irland 23
Italien 22
Kroatien 25
Lettland 21
Litauen 21
Luxemburg 17
Malta 18
Niederlande 21
Nordirland 20
Österreich 20
Polen 23
Portugal – Festland 23
Portugal – Madeira/Azoren 18/22
Rumänien 19
Schweden 25
Slowakei 20
Slowenien 22
Spanien 21
Tschechien 21
Ungarn 27
Zypern 19