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The delivery time of each item is indicated on the product page near the price. For the sake of the environment, we send all items in an order together in one delivery. If items in an order have different delivery times, please use the longest delivery time as a guide. If individual items in your order are needed very urgently, write to our customer service at [email protected] so that we can split your order.

You can find all shipping conditions here.

We ship worldwide. There is no place in the world to which we cannot deliver. Shipping is either by DHL or UPS for international shipments.

You can find all shipping conditions here.

Shipping in Germany and the EU is free of charge for orders over €50, below this amount a shipping fee of €4.99 applies. In the rest of Europe: For a gross order value of €0.00-499.99: flat rate of €49.99 (incl. VAT) From a gross order value of €500.00: flat rate of €79.99 (incl. VAT).) Worldwide: For a gross order value of €0.00-299.99: flat rate of €79.99 (incl. VAT) For a gross order value of €300.00 or more: flat rate of €129.99 (incl. VAT)

You can find all shipping conditions here.

Example We ship from Germany. There are no additional taxes or customs duties in any EU country. In countries that are not part of the EU, customs duties will be charged by your local customs authority when the order arrives in your country. You can find out how high these duties are in advance using this simple online calculator: https://www.easyship.com/duties-and-taxes-calculator/germany

You can find all shipping conditions here.

If you find one or more items purchased from us on a website in the European Union or in a store in the European Union at a lower price than from us, we will match the competitor's price. We guarantee to offer you the same price and refund the difference to the competitor's price. Click here for the detailed guarantee conditions.

We ship via DHL, UPS and for large shipments via freight forwarder.

You can find all shipping conditions here.

Please request prior confirmation from Customer Service to confirm the correct return address. Please note the return period of 14 days. The return can then be sent back to the address below. Please enclose a copy of the invoice or order confirmation with the parcel so that we can allocate it quickly. Please ensure that the goods are in a saleable condition, in their original packaging and undamaged. Return address: Masori Kliestower Weg 10a, 15234 Frankfurt (Oder).

Immediately after shipping, you will receive a shipping confirmation by e-mail with a tracking number of the shipping service provider, as well as a link for direct online tracking. You can also create an account in which your orders are automatically synchronized. In this account you can also see the respective tracking number for your orders.

Your purchases at Masori are covered by the 3-year Masori warranty , i.e. we extend the manufacturer's warranty (usually 12 months) to a full 36 months at our expense - at no additional cost or effort for you. Click here for the detailed warranty conditions.