masori returns and service

Always there for you

Please confirm with customer service in advance to confirm the correct return address and return deadlines. The return can then be sent back to the address below. Please enclose a copy of the invoice or order confirmation with the parcel so that we can allocate it quickly. Please make sure that the goods are in a saleable condition, in their original packaging, without damage, otherwise a loss in value may be compensated.

Return address

Please enclose the completed Masori Masori returns form so that we can allocate them quickly. Please make sure that the goods are in a saleable condition, in their original packaging and undamaged.

  • Masori
  • Kliestower Weg 10a
  • 15234 Frankfurt (Oder)
  • Germany

Do you have another request?

For service matters regarding loudspeakers, subwoofers and other products, customer service is available on the help page or via [email protected] is available.